1. Your Gender:
a. Female
b. Male
2. Your Age:
a. 18 to 24
b. 25 to 29
c. 30 to 39
d. 40 to 49
e. 50 to 59
f. 60 to 69
g. 70 and above
3. Your Status:
a. SVSU Undergrad Student
b. SVSU Graduate Student
c. SVSU Faculty
d. SVSU Staff
e. Community Member
4. Why did you use live chat over calling or visiting the library to seek assistance?
5. Rate your satisfaction with the chat experience:
a. Not satisfied
b. Somewhat satisfied
c. Satisfied
d. Very satisfied
e. Extremely satisfied
6. Comments regarding chat experience
7. Would you use library chat again?
a. Yes
b. No
8. Comments regarding using library chat again:
9. Chat service hours were adequate.
a. Yes
b. No
10. Comments regarding chat service hours
11. What aspects of chat did you find most valuable?
12. Please comment or give suggestions regarding the library chat service.