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Zahnow Library & COVID-19 - Library Resource Use: Library information

This page was created to help students and faculty with their Library and Research needs during COVID-19 health and safety measures.

When accessing anything from Zahnow Library (library database, e-reserves, libguides, etc.) when off campus, you must log in to your Library Account first or authenticate when you get the login screen.

Make sure that your Username is just the first part of your email. Example:, only use "jdsmith" as your Campus Username. Campus Password is the same password that you use for email. 

How to Login to the Library Image


The User Services department is NOT available in the library
--E Reserve items can be submitted on line at
--C-hapters of books can be scanned and placed in your canvas course student use.
--Please make an appointment to bring physical materials to the Library you would like to have scanned.
-For material needed from current reserve holdings at the library to be placed on canvas contact circulation at or (989) 964-4240.

“Why was my ILL / Tipasa request canceled?”
Many of our partner libraries have closed or significantly reduced services. We are one of the few exceptions, yet it means we have fewer libraries to work with during this time. Beyond that, there are some things you can do to improve your odds:
--If a resource gives you the option to limit by language, do it. There is a reason for that. Limit to English to cut down on unnecessary requests.

 **If an article title is in brackets, e.g., [The life of left handed bassoonists] the odds are very high that the article is *not* in English.

--Watch out for international journals. While some are widely available in US libraries, many re not. If you *really* need an article from an international journal please contact Thom Zantow at While we could order DVDs and CDs through MeLCat (which is shut down for a period of several weeks), we do not have that option through Tipasa / ILL. Having said that, if you have a need for media we do now own please contact Thom Zantow at

--For faculty and staff: “Can we bring things over to the library for scanning and processing?” Yes! Contact us at 964-4240 or to make arrangements.


“How do we get things from the Library?” Use Tipasa to request and materials you need or want. If we own it we will get it ready for you. Let us know if you need it mailed to you. Returning the materials will be your responsibility. This includes Library-owned CDs and DVDs. You can still use the “Place Hold” feature on our library system, or request it through Tipasa. Please note that MeLCat is on hold until further notice. Please use Tipasa instead. If you have MeLCat items that are not in transit (“considering”), please request them through Tipasa instead as it may be several weeks before MeLCat resumes operations. You can check on the status of our materials or MeLCat requests at My Library Account from the Library homepage (

“The laptop I checked out isn’t working. What do I do?”
Please submit a support ticket to ITS. 

“I have overdue materials. What do I do?” I
If it is from our Library… If it has not been declared lost or missing, you should see that it has been renewed to at least Friday, May 8th. For everything else, including our CDs and DVDs, please contact us ASAP so we can work something out. You can check on the status of our materials or MeLCat requests at My Library Account from the Library homepage 

Accessing the SVSU Library from Off Campus

Here are some suggestions and information that SVSU users should know for accessing materials if you are away from the Zahnow Library:

  1. To access library resources including articles, streaming music and videos, and ebooks you will want to go to the library's home page and search using the "We Search" box in the center of the screen. Or you can also browse for specific resources using our databases page.
  2. From off campus it will ask you to authenticate, using your username and password. Your username is whatever is before the in your university email and your password is whatever your SVSU email password is. (See example in box above.)
  3. If you need research assistance off-campus, librarians can still be reached by chat and email. (See box on the left for links.) Research Desk phone will be mostly unavailable. And you can reach out to our subject librarians via email if you want subject specific assistance. Their names and emails are located here. NOTE: The Research Desk and library building will be closed to the public through May 28.
  4. The library is still offering some borrowing services. You can make requests for materials we do not have online using our interlibrary loan system called Tipasa. MelCat is temporarily unavailable.
  5. If you must have a circulating print book that is inside the library please contact circulation at 989.964.4240 to determine if some type of arrangement can be made.
  6. Temporarily the Zahnow Library will be pushing back ALL due dates on SVSU circulated items until the end of the semester. You can still return the items to the library if you are in the area if you want to. You can also drop books off at any MEL affiliated library and the item will get returned to us. You can find a participating library here.

Library Hours

Hours subject to change:

The library building is closed to the public (including students) through at least May 28, 2020. However, many of the library's services including online chat assistance, email and research databases will be available as normal. 

Due dates

“Effective immediately: All due dates for SVSU-owned print materials have been extended to at least Thursday, July 2nd. This includes books checked out and past their original due dates. New due dates for those materials is Thursday, July 2nd.

Media (DVDs and CDs) should be returned by their due date. If this is a problem please contact us immediately.

Materials ordered through MeLCat should be returned by their due date. If this is a problem please contact us immediately.

Materials ordered through Tipasa/interlibrary loan need to be returned by their due date. If this is a problem please contact us immediately.”

Library Contact

text messaging iconText brief questions to 989.292.3902  (normal texting rates apply)

email image Email questions  (Librarian will reply as soon as possible)

phone imageCall us at 989.964.4242 or circulation at 989.964.4240

research consultation appointment image Request a research consultation

smiley face  Contact your friendly library staff!


Guide creation - Marlene Edge-Phillips and Matthew J. Buckley

This Guide was adapted from the Portland University State Library COVID-19 Research Guide by Portland State University Library is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at