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Zahnow Library & COVID-19 - Library Resource Use: Library information

This page was created to help students and faculty with their Library and Research needs during COVID-19 health and safety measures.

When accessing anything from Zahnow Library (library database, e-reserves, libguides, etc.) when off campus, you must log in to your Library Account first or authenticate when you get the login screen.

Make sure that your Username is just the first part of your email. Example: jdsmith@svsu.edu, only use "jdsmith" as your Campus Username. Campus Password is the same password that you use for email. 

How to Login to the Library Image

FAQs

The User Services department provides the following online services:
--E Reserve items can be submitted on line at http://svsulibrary.com/files/2017/05/Electronic-reserve-form.pdf
--Chapters of books can be scanned and placed in your canvas course student use.
--Please make an appointment to bring physical materials to the Library you would like to have scanned.
-For material needed from current reserve holdings at the library to be placed on canvas contact circulation at svsu_library@svsu.edu or (989) 964-4240.


“Why was my ILL / Tipasa request canceled?”
Many of our partner libraries have closed or significantly reduced services. We are one of the few exceptions, yet it means we have fewer libraries to work with during this time. Beyond that, there are some things you can do to improve your odds:
--If a resource gives you the option to limit by language, do it. There is a reason for that. Limit to English to cut down on unnecessary requests.

 **If an article title is in brackets, e.g., [The life of left handed bassoonists] the odds are very high that the article is *not* in English.

--Watch out for international journals. While some are widely available in US libraries, many re not. If you *really* need an article from an international journal please contact Thom Zantow at tzantow@svsu.edu. While we could order DVDs and CDs through MeLCat (which is shut down for a period of several weeks), we do not have that option through Tipasa / ILL. Having said that, if you have a need for media we do now own please contact Thom Zantow at tzantow@svsu.edu.

--For faculty and staff: “Can we bring things over to the library for scanning and processing?” Yes! Contact us at 964-4240 or svsu_library@svsu.edu to make arrangements.


 

“How do we get things from the Library?” The library now offers curbside pickup services.  You can also use Tipasa to request and materials you need or want. If we own it we will get it ready for you. Let us know if you need it mailed to you. Returning the materials will be your responsibility. This includes Library-owned CDs and DVDs. You can still use the “Place Hold” feature on our library system, or request it through Tipasa. Please note that MeLCat is on hold until further notice. Please use Tipasa instead. If you have MeLCat items that are not in transit (“considering”), please request them through Tipasa instead as it may be several weeks before MeLCat resumes operations. You can check on the status of our materials or MeLCat requests at My Library Account from the Library homepage (http://www.svsu.edu/library/)


“The laptop I checked out isn’t working. What do I do?”
Please submit a support ticket to ITS. 


“I have overdue materials. What do I do?” I
Please contact us ASAP so we can work something out. You can check on the status of our materials or MeLCat requests at My Library Account from the Library homepage 

Accessing the SVSU Library from Off Campus

Here are some suggestions and information that SVSU users should know for accessing materials if you are away from the Zahnow Library:

  1. To access library resources including articles, streaming music and videos, and ebooks you will want to go to the library's home page and search using the "We Search" box in the center of the screen. Or you can also browse for specific resources using our databases page.
  2. From off campus it will ask you to authenticate, using your username and password. Your username is whatever is before the @svsu.edu in your university email and your password is whatever your SVSU email password is. (See example in box above.)
  3. If you need research assistance off-campus, librarians can still be reached by chat and email. (See box on the left for links.) Research Desk phone will be mostly unavailable. And you can reach out to our subject librarians via email if you want subject specific assistance. Their names and emails are located here
  4. The library is offering curbside borrowing services. Click here to schedule a time or contact 989.964.4240 for more information.
  5. You can make requests for materials we do not have online using our interlibrary loan system called Tipasa. MelCat is temporarily unavailable.
  6. Due dates for library materials will be extended as necessary to accommodate faculty, staff and students who are continuing to work or learn remotely.  Please contact us by email if you need an extension of time to return your materials.

Library Hours

 

 
Regular Library Hours for Fall 2020 
Monday-Thursday 8:00am to 11:00pm
Friday 8:00am to 6:00pm
Saturday 10:00am to 6:00pm

Sunday 1:00pm to 11:00pm 
 
Exceptions to regular library hours:
-CLOSED   Sept 5-7
-Nov 25th 8am to 4:30pm
-CLOSED Nov 26-28
-Dec 18th 8am to 4:30pm
-CLOSED Dec 19th-20th
-Dec 21st-23rd 8am to 4:30pm
-CLOSED Dec 24th through Jan 1st



 
 

 
 
 
To contact Library Staff or leave a message, you can leave a message at (989)964-4240, email us at
svsu_library@svsu.edu or go to the library's help guide at http://librarysubjectguides.svsu.edu/help for chat and text assistance.

 

Library Contact


text messaging iconText brief questions to 989.292.3902  (normal texting rates apply)


email image Email questions  (Librarian will reply as soon as possible)



phone imageCall us at 989.964.4242 or circulation at 989.964.4240


research consultation appointment image Request a research consultation



smiley face  Contact your friendly library staff!

 

Guide creation - Marlene Edge-Phillips and Matthew J. Buckley

This Guide was adapted from the Portland University State Library COVID-19 Research Guide by Portland State University Library is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at https://guides.library.pdx.edu/covid-19.