LibGuides: COLD Public Services Group: Academic Year 2016/2017

Summer 2016 Activity

Sent: Friday, July 22, 2016 12:26 PM
Subject: Today's GoToMeeting Discussion

Dear Colleagues,

Sorry for the delay with sending this reminder about our GoToMeeting discussion at 2pm today.
The login info is below for our discussion about integrated service areas from two member libraries (GVSU, MSU).

Tim Peters will conduct the discussion greeting and background before turning the meeting over to Brian Merry and Lynn Sheehan from

GVSU. After they discuss their experiences with an integrated service model, Teri Miller from MSU will discuss a move at MSU to a similar but somewhat different integrated service model. Questions and comments for our discussion leaders and/or a general discussion will follow Teri. Hope you can attend!

GotoMeeting Info
1. Please join my meeting, Friday, July 22, 2016 at 2:00 PM Eastern Daylight Time.
https://global.gotomeeting.com/join/749288469
2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.
Dial +1 (408) 650-3123

Access Code: 749-288-469
Audio PIN: Shown after joining the meeting
Meeting ID: 749-288-469

-Scott
http://librarysubjectguides.svsu.edu/coldps

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Hey Scott,

Here is a link to the archive of Friday’s meeting. It’s too large to email so I’ve mounted it on a server here. People can view it at:

https://centralmichigan-my.sharepoint.com/personal/peter1t_cmich_edu/_layouts/15/guestaccess.aspx?guestaccesstoken=YBg54G3oypIYbHPhdvmf%2feauOo8DQETgZo9CYMNPXhA%3d&docid=0ff367313c64b477aa5fc6045d3de6e90&rev=1

This should work for everyone, but if you hear of people having issues please let me know.

Spring 2017

Academic Year 2016/2017
June 2017

I am wondering if any of you subscribe to the Credo InfoLit Modules (http://corp.credoreference.com/product-services/infolit-modules.html). One of my librarians came back from ACRL absolutely convinced we need to purchase them now and I’ve thrown it out to the rest of the librarians multiple times since then, even setting up a trial, and the response has been ‘Meh.” Just no real interest from the group.

Anybody using them now, or have you used them in the past, and can provide feedback on them? Thanks a lot.
Tim
Timothy Peters
Director, Library Research & Instruction Services
Central Michigan University
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From: Carla Brooks [mailto:ctbrooks@umich.edu]
Sent: Thursday, June 8, 2017 12:44 PM
To: Peters, Timothy John <peter1t@cmich.edu>
Cc: WhiteK@michigan.gov; vottad@mcls.org; pgstreby@umflint.edu; sheehanl@gvsu.edu; scherger@umd.umich.edu; ae7228@wayne.edu; ticklet@mail.lib.msu.edu; merrybr@gvsu.edu; smemmott@emich.edu; ematas@mtu.edu; pmackin@umich.edu; bhronek@lssu.edu; mfreier@nmu.edu; Sarah Fabian <sfabian@emich.edu>; edward.eckel@wmich.edu; Carrie E Donovan (CarrieDonovan@ferris.edu) <CarrieDonovan@ferris.edu>; donhamd@michigan.gov; salomon@oakland.edu; dbradley@umich.edu; Behr, Michele <michele.behr@wmich.edu>; andes109@ferris.edu; Scott Mellendorf <mel@svsu.edu>
Subject: Re: Credo Info Modules

We looked at these when we were revising our one credit information literacy course a few years ago. I liked them, but the others in my group gave them the "meh" as well. I think in our case, people really wanted to create their own content with the resources we had at the time (e.g. Camtasia).

Carla
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Yes, that is exactly the way we felt too. We already use general videos that we find on youtube from other libraries. We felt we would need to pay additional for customization for Credo so we did not see any real advantage It did make us invest in two licenses for Articulate Storyline 2 so we can create more interactive learning modules so that we can move beyond just videos.

Best,
Doreen
Doreen R. Bradley | Director of Learning Programs and Initiatives | University of Michigan Library
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May 2017

New topic
Distributed Reference

Dear Colleagues,
I thought this might be a good topic for a brief discussion. I will give an update about a year from
now or perhaps after the Fall Term as I'll have data from our busiest term to review and contemplate.
I'll try to be brief with the history here but it is an important aspect to the development of this service.
Our Reference Desk (face to face) statistics have been in a steady decline for a number of years.
There are of course many variables, but one institutional variable took place in the previous decade when
two Colleges (Education and Health Science) moved from the main campus buildings to new buildings
constructed across campus (making physical access to the library problematic for some).
When these events occurred (2003 & 2010), immediate decline in reference desk usage took place.

I had always thought the library should have a presence in these two adjoined Colleges since most of the programs from each
have always utilized many library services. After conducting some institutional research and discovering that 43% (just
over 4,000 students) of our students take classes in these two Colleges, I authored a proposal to staff an existing
(not being used) information desk at the College of Education with reference librarians (3 days a week for 6 hours).
With the Library Director on board, we met with the Conference Center (owners of the space), and the Deans
from each college and immediately received their support and assistance.

Staffing for this outreach/distributed service was made possible by adjusting the current reference desk hours (based on
three years of stats) so that three reference librarians (those who serve as liaisons to those colleges) could do their
one 2 hour daily shift at the outreach desk (we have branded it as the "InfoZone") instead of the library's reference desk.
By staffing the library's reference desk by time of need (10-8 instead of 8-8, having students work the late shift, 6-8)
we actually added service hours by add the distributed "InfoZone" reference desk.

Although today begins only our second week there, we believe the location will work well.
Spring/Summer won't be a great test but reaction to our presence there has been extremely positive. I'll share more details
after the Fall term. Sorry for the long setup but here are my questions for the group.....

-Do you have any similar type of distributed approach to a Reference Desk Service?
if so, what type? External to different buildings or in the library by floors?

-Is it too late for distribution of a face to face reference desk service across campus?
too late meaning, is Face to Face Reference by Librarians and the wait for the question model over?

Thanks for your time with my long email and please respond to the list of if you would rather
respond directly to me, that is fine also. I'll post this topic to our Libguide and summarize responses before the end
of this academic year.

-Scott
Scott Mellendorf
Head, Research Services
Melvin J. Zahnow Library
mel@svsu.edu
989.964.7052
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I hope this works out for you, Scott. Sounds promising.
We’ve never tried that at CMU, though we did try embedding a librarian in academic departments a few years back. Maybe 5-10 years ago. The librarian sat in an unused office or a common room for a few hours a week. Unfortunately, it was at the whim of the department and the space could change depending on their needs; if they needed the space for a meeting the librarian ended up somewhere else. It wasn’t a dedicated space like you have, and the end result was we stopped doing it. It was pointless.
I’m interested to hear how your experience unfolds, though. Keep us posted.

Tim
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Hello all,

reporting back on this for anyone who is interested. I got 2 responses back to my question. One from SVSU, and one from UM. Pasting in responses below. If anyone has anything additional to add I am still interested in finding out about other projects that might be going on. Thanks!

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Jamie Vander Broek
Librarian for Art & Design, University of Michigan Library
President, Board of Trustees, Ann Arbor District Library

    U-M Library to Ann Arbor District Library:
        Foundations and Grants Librarian presents workshops on finding funding for education
        Comics Librarian provides programming for educators as part of an annual comic con hosted by the public library. In the past has hosted Mini Comics Day workshops
        Design Lab Librarian partnered to offer public programming to capture jeopardized government data
    AADL to U-M:
        Director has been an invited speaker at a variety of U-M Library hosted events
        Production Librarians have been consultants on programming, in particular providing support for a tote bag program for undergrads
    U-M + AADL:
        The two libraries partnered to offer public programming branded "Library on the Lawn" for the Ann Arbor Summer Festival
        The Labadie Collection at the U-M Library has partnered with the AADL on local history projects
        Staff from our libraries refer patrons back and forth throughout the year
    Other U-M + AADL Partnerships:
        The School of Information offers one course per year in AADL's Secret Lab makerspace
        The Bentley Historical Library at U-M has partnered with AADL on local history projects

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi. We have not partnered with any Public Library for any

program or service at SVSU. We do have a few area high schools visit once a term for a tour and research time in our instruction lab.

I think this year only one school but in the past we have had as many as 3 for an academic year.

-Scott

Scott Mellendorf

Michele D. Behr

Professor / Research & Instruction Librarian

Swain Education Library

2810 Sangren Hall

Western Michigan University

Kalamazoo, MI 49008-5353

269-387-5611

michele.behr@wmich.edu

From: Michele D Behr
Sent: Friday, April 21, 2017 10:59 AM
To: Scott Mellendorf; 'WhiteK@michigan.gov'; 'vottad@mcls.org'; 'pgstreby@umflint.edu'; 'sheehanl@gvsu.edu'; 'scherger@umd.umich.edu'; 'ae7228@wayne.edu'; Peters, Timothy John; 'ticklet@mail.lib.msu.edu'; 'merrybr@gvsu.edu'; 'smemmott@emich.edu'; 'ematas@mtu.edu'; 'pmackin@umich.edu'; 'bhronek@lssu.edu'; 'mfreier@nmu.edu'; Sarah Fabian; 'Carrie E Donovan (CarrieDonovan@ferris.edu)'; 'donhamd@michigan.gov'; 'salomon@oakland.edu'; Brooks, Carla; 'dbradley@umich.edu'; 'andes109@ferris.edu'
Subject: Academic / Public library partnerships question

Hello COLD PS folks,

I'm working on a research project, and looking to identify partnerships between academic and public libraries in Michigan. Do any of you have partnerships with public libraries, particularly for programming and / or outreach ? Please reply to me, but if there is interest I would be happy to summarize for the group. Thanks!

Michele

Michele D. Behr

Professor / Research & Instruction Librarian

Swain Education Library

2810 Sangren Hall

Western Michigan University

Kalamazoo, MI 49008-5353

269-387-5611

michele.behr@wmich.edu
----------------------------------------------------------------
Hey Scott,

Here is a link to the archive of Friday’s meeting. It’s too large to email so I’ve mounted it on a server here. People can view it at:

This should work for everyone, but if you hear of people having issues please let me know.

I know you have topic ideas for the next year but I want to throw another one out there. My Dean came up with the idea of cross-institutional mentoring of librarians. For example, a new Music librarian starts working at CMU and she forms a mentoring relationship with a veteran Music librarian at Wayne or Western. A lot of places do mentoring of new librarians in house, so to speak, and that’s fine for the general stuff, but if you’re the only librarian in a certain subject area at your institution where do you get that subject-specific knowledge? I think it’s a neat idea, and I was talking with Terri from MSU a few weeks back about mentoring and she likes it too. She suggested that perhaps COLD PS can take this on, or maybe MiALA. I plan to also mention it to Stephanie Mathson, a CMU librarian and sitting Chair of MiALA. Anyway, something for you to think about.

Have a great week, Scott.

Tim

Timothy Peters
Interim Associate Dean of Libraries and

Director of Information Services
CMU Libraries

(989) 774-3720

From: Scott Mellendorf [mailto:mel@SVSU.edu]
Sent: Friday, July 22, 2016 12:26 PM
To: Scott Mellendorf
Subject: Today's GoToMeeting Discussion

Dear Colleagues,

Tim Peters will conduct the discussion greeting and background before turning the meeting over to Brian Merry and Lynn Sheehan from

GotoMeeting Info
1. Please join my meeting, Friday, July 22, 2016 at 2:00 PM Eastern Daylight Time.
https://global.gotomeeting.com/join/749288469

2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.
Dial +1 (408) 650-3123

Access Code: 749-288-469
Audio PIN: Shown after joining the meeting

Meeting ID: 749-288-469

-Scott
http://librarysubjectguides.svsu.edu/coldps

Scott Mellendorf
Head, Research Services
Melvin J. Zahnow Library
mel@svsu.edu
989.964.7052

COLD Public Services Group: Academic Year 2016/2017

Agenda

Summer 2016 Activity

Spring 2017