Online & Hybrid Library Support Assessment Survey-Student AY 2015: Introduction

The Online and Hybrid Library Support Assessment Survey was conducted during Academic Year 2014-2015. In Academic Year 2011-2012, when this assessment was previously run, 140 students responded for a 14% return rate. Summer 2014 had 12 students respond to the survey. Fall 2014 had 51 responses. Winter 2015 had 35 students respond and Spring 2015 had 5 responses. Students were emailed the survey after their class had concluded. 

Of the total 103 student replies 59% responded that they contacted the librarian during their online or hybrid course.  60% of those respondents strongly agreed that working with the Online Course Librarian (OCL) improved their research skills and understanding of available library resources and services.

This report will outline the successes and suggestions of this program and will influence the direction this program takes in future years. There were two categories of types of questions: OCL usage information and student satisfaction responses. 

What is Working:

• The Online Course Librarian was helpful and knowledgeable.
• The Online Course Librarian had good availability and response times.
• The students remembered the name of their Online Course Librarian and liked that they knew where to go for help.

Recommendations:

• Integrate Online Course Librarians into more courses
• Create a Quick-Links Page to answer common questions
• Give students a form to submit off-campus access issues
• Create a system where librarians can access student grades to see how performance is affected by interactions with the Online Course Librarian
• Rewording and rearranging questions in the survey for clarity
• Share assessment results with faculty that participated in the Online Course Librarian Program