Beth needs this from you if you have a question or problem with a link:
The Full Text Finder results indicate that "full text" is available, but when I click on that link, the full text cannot be found.
There may be several reasons for this. Notify me as soon as possible.
An off campus user tried to get a full text article, but a page opens that says "you do not have permission to view this page" or something to that effect (not a log in page). The article can be accessed within the library.
This is likely a proxy issue that Matt Anderson or I can probably fix. All e-journal titles & databases have "proxy settings" that can vary greatly. A user encountering this message has either 1) tried to access a title that I missed enabling or 2) the URL of the journal title is not in the library's WAM forward table and so the user cannot be authenticated properly or 3) the URL in the WAM forward table is incorrect.
If the user can wait, I can try to fix it quickly. If not or if Matt or I are not at the library, it might be best to fax or e-mail the article to the user.
The link to the journal title was clicked, but the page won't load--eventually there is an error code (504 gateway timeout is common).
Again, several possible reasons, often that we have no or little control over:
Often, if you try again in about 5-10 minutes, all is well. If not, let Beth or Matt know so some sort of action can start. It is sometimes hard to figure out where the problem lies with this type of issue. ALWAYS TRY CLEARING YOUR BROWSER CACHE FIRST.
The full text link in Full Text Finder is clicked on, but the result is a 404 ERROR.
Publication Finder has the same title (same ISSN) listed twice.