The majority of users that responded to the Ask a Librarian survey were females falling in the 18-24 year range. This age range is typical with traditional undergraduate students. The second highest age range was from 40-49 year olds. Majority of respondents said that they held faculty status at SVSU, followed by undergraduate and graduate students. This data indicates that chat is used by the SVSU community almost exclusively and that it is used at a wide range by all members of the SVSU community: faculty, undergraduate students, and graduate students.
The higher female response rate could correlate that the student population at SVSU has more females than males. There is also an even distribution of age ranges of Ask a Librarian users.
It is also unknown if faculty members use the service more often than undergraduate and graduate students, or if they are more likely to complete a return survey. It is important to note that the responders to this survey do not necessarily make up the entire population of users.