Survey respondents were asked “Why did you choose the Ask-a-Librarian service, versus contacting the library by phone or visiting the library?” Most of the respondents answered that the convenience of this service is what drew them to use it over coming in person or reaching out via phone. Some responded that they needed an answer to their question and believed this would be the best way to get their answer. Some respondents also noted that they have fast response times when using this service, which was a factor in why they chose to use it.
Half of the respondents said that convenience drew them to this service. This demonstrates that people still have questions that require librarian intervention, but they want to use librarian services at their point of need.