This survey was sent out at the completion of FY 2016. At the completion of the year, the Research and Assessment librarian emailed 134 patrons that had left their emails in their chats. Since 8 of those emails bounced back to sender, 126 patrons received the emails. This survey had an 18% response rate, with 23 patrons filling out the survey.
This report will outline successes and areas of improvement for the chat service based on survey responses from patrons. The questions were placed into three categories: demographic information, usage information, and overall satisfaction.
