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When the system doesn't work!: Computer stuff you should know

This is for both public and back end use. What do we do when the system (e-resources, log ins, general computer frustrations, etc.) doesn't work as expected or as it should.

Browser Requirements

Be sure to update your browser or adjust your settings so that it updates automatically. Many display issues can be resolved with up-to-date browsers. 

The recommendations below for some database vendors are nearly verbatim from their technical support site. Please contact Beth Johns or Matt Anderson with any questions (contact information is located at the bottom of the first tab of this guide, "Steps to Try").

EBSCO

The link above will provide up to date information from EBSCO on minimum browser requirements for their products. At Zahnow, this includes the public interfaces for EDS (we call this "Search with Zahnow"), EBSCOhost databases and EBSCO ebooks. 

Notes:

  • Support for Internet Explorer ended as of June 15, 2022. To learn more, see this Internet Explorer 11 page from Microsoft.
     

  • Safari users note: When using EBSCO interfaces, Private mode is not supported in Safari on iOS and macOS. The EBSCO platform installs a local storage item for security purposes related to publisher agreements and Safari will not accept it in Private mode. Another browser will need to be used.

  • You can verify the version of Java installed on your computer at the following web site:  https://www.java.com/en/download/help/version_manual.xml

Ovid

Minimum browser requirements

Notes:

  • If you are a user, ignore the initial paragraph about a signed license with Ovid -- this has already been completed by Zahnow Library on the user's behalf. 
  • Applicable information for users on the Ovid browser information page is found under "Ovid Configuration Information."

ISPs and hotspots

For questions or problems concerning access to the library's online resources, please contact Beth Johns. or Matthew Anderson.