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When the system doesn't work!: Computer stuff you should know

This is for both public and back end use. What do we do when the system (e-resources, log ins, general computer frustrations, etc.) doesn't work as expected or as it should.

Browser Requirements

Be sure to update your browser or adjust your settings so that it updates automatically. Many display issues can be resolved with up-to-date browsers. 

The recommendations below for some database vendors are nearly verbatim from their technical support site. Please contact Beth Johns or Matt Anderson with any questions (contact information is located at the bottom of the first tab of this guide, "Steps to Try").

EBSCO

The Minimum Browser Requirements for EBSCO interfaces (databases, EDS) are noted in the table below. The recommended screen resolution for EBSCOhost is 1024 x 768. 

Firefox Latest version plus one previous version. 
Safari Latest version plus one previous version. 
When using EBSCO interfaces, Private mode is not supported in Safari on iOS and macOS. The EBSCO platform installs a local storage item for security purposes related to publisher agreements and Safari will not accept it in Private mode. Another browser will need to be used.
Google Chrome Latest version plus one previous version. 
Microsoft Edge Latest Edge release plus one previous major version
Other JavaScript, Cookies Enabled, DOM Storage

 

Specific to EDS (Search with Zahnow)

Firefox Latest version plus one previous version
Safari Latest version plus one previous version. 
When using EBSCO interfaces, Private mode is not supported in Safari on iOS and macOS. The EBSCO platform installs a local storage item for security purposes related to publisher agreements and Safari will not accept it in Private mode. Another browser will need to be used.
Google Chrome Latest version plus one previous version
Microsoft Edge Chromium Latest version plus one previous version
Other JavaScript, Cookies Enabled, DOM Storage

 

ISPs and hotspots

Ovid

Ovid web applications require the following minimum browsers for Ovid databases:
Microsoft Edge All versions should be compatible
Mozilla Firefox  Latest version
Google Chrome Latest version
Safari 7 and above Latest version
Safari mobile 5 and above

 

 

Important System Information for Optimizing Performance and Access

Cookies!

 

  • If a user selects “Accept All Cookies”, their experience will remain unchanged from how it is today.
  • If a user selects “Reject All Cookies” or doesn’t make a selection, they’ll lose functions such as the ability to see their history or some features that may be relevant to them.

 

 

ProQuest

In general, ProQuest supports the current and prior major releases of Edge, Firefox, Google Chrome, and Safari on a rolling basis.

ProQuest databases:

  • Internet Explorer 9 and later versions
  • Latest Firefox release and previous major version
  • Latest Google Chrome release and previous major version
  • Safari 5 and later versions

ProQuest History Vault (NAACP Papers), ProQuest Statistical Collection (Statistical Abstract of the United States):

  • Internet Explorer 7 and later versions
  • Firefox 12 and later versions
  • Google Chrome 18 and later versions
  • Safari 5 and later versions