User Services: Tech support

• III (CardCat/MilCirc) - 800-878-6600
  • helpdesk@iii.com
  • CSDirect
  • III Supportal
  • NOTE: we are "sagsu" to III
• MeL Databases -800-530-9019 press 5
  • meldatabaseshelp@mcls.org
  • Contact Beth Johns, Matt Anderson, or Heather Fisher with database access issues
• MeLCat - 800-530-9019 ext. 403
  • melcathelp@mcls.org
  • http://mcls.org/melcatpolicies
  • http://mcls.org/melcatwiki
    • User name: melhelp
    • Password: mlum2s
  • MeLCat libraries contacts
  • Participating libraries (including visiting patrons)
  • RIDES - 800-530-9019 ext. 143
    • Tara Kanon (MeLCat Support/RIDES Delivery Coordinator)
    • delivery@mcls.org
    • http://mcls.org/rideshelp
    • http://mcls.org/rides
    • http://mcls.org/rideshelp
    • http://mcls.org/ridescontacts
    • http://mcls.org/ridesprocedures
    • NOTE: we are "za010" to MeLCat and RIDES
• OCLC / Tipasa - 800-848-5800
  • OCLC System Status Dashboard.
  • support@oclc.org
  • NOTE: we are "EZS" to OCLC

Triaging Technology Help

Refer to the I.T. Support Center (x4225, Z-129) if the student needs assistance with anything having to do with:

• Access to Email on their mobile device
• Setting up mobile device with Wi-Fi
• Password reset
• Account access/permission issues (M:, Cardinal Direct, VSpace, Email)
• Basic Word, Excel or PowerPoint questions that can be answered over the phone
• Print balance questions

Refer to the CAA for Tutor Training if a student needs assistance

• Snap Surveys
• Camtasia
• Jing
• Documentaries
• Other Advanced Software assistance (Adobe, advanced features of Microsoft, etc.)
• LyndaKIOSK – self paced online software tutorials
• Contact Elaine (Z 224) 964-2748