User Services: Reference Resources

TS support (x4225)
Online: support@svsu.edu | Support & Tracking |

III support (1.800.444.2344)
https://support.iii.com

Tipasa (1-800-848-5800 (OCLC))
Online support: support@oclc.com

MeLCat support (800-530-9019 ext 403)
Help Desk : melcathelp@mcls.org | wiki |
RIDES Help | Assistance Form |

• ITS
• Print Management and Web Printing
  • Print Management Services (pdf)
  • Print Balance
• Lookup (SVSU Directory)

Reference and checklists

• Career Services: Supervisors

IT began implementing a new Self-Service Password Reset System in February 2019.

•  What does this mean for users? 
  • If you forget your SVSU password you will no longer have to contact the IT Support Center to have your password reset.  You will be able to do it yourself, saving you time and a phone call.
• What do users have to do? 
  • You need to self-register for Self-Service Password Reset.
• How do I self-register?
  • Visit svsu(dot)edu then select Quicklinks
  • Change Network Password and click on Register for SSPR.
• Do not confuse Self-Service Password Reset with Multi-Factor Authentication. 
  • Both systems require you to register and create your secret questions.
• If you need assistance with SSPR please contact the IT Support Center.
  • Self-register now by visiting svsu(dot)edu then select Quicklinks 
  • Change Network Password and click on Register for SSPR!
• The new system will be activated the first week of June 2019. 
  • If you haven't registered by then you will see this message when you attempt to login to SVSU systems, you will need to click next and register before proceeding.

1st floor

• Access Services
  • Heather Fisher =x4238
• ITD Desk = x4225
• Research Services Desk= x4242
• User Services (Circulation, Resource Sharing, Archives) [Z-119]
  • Circulation Desk = x4240
  • Circulation Assistants = x7249
    • Cynthia Holmes-Benner
    • Jaclyn McLean
    • Sharon Reff

2nd floor

• User Services/2nd floor Entrance Desk = x2166
• Center for Academic Achievement = x2221 [Z-240]
  • Elaine Hunyadi = x2469
• Math & Physics Resource Center [Z-238]
  • Nancy Colwell = x4648
  • Amy Hlavlacek = x4648
• Writing Center  = x6061[Z-250]
  •  =x7228
  •  =x6062
• Center for Excellence in Teaching and Learning [Z-240]

3rd floor

• Testing Center
  • Heather Kanicki = x2811 [Z-208]
  • Annette Lynch = x2820

4th floor

• Library Administration [Z-243]
  • Anita Dey = x4236
  • Syl Banks = x4237
  • Sandra Rasmussen = x4245
• Research Services
  • Catherine Curtis = x2152
  • Marlene Edge-Phillips = x7071
  • Matt Buckley = x2844
  • Michelle Strasz= x7094
• Technical Services
  • Beth Johns x2158
  • Gloria Turner = x4241
  • William Adame = x2191
  • Heather Hillaker = x4247
  • Matt Anderson = x2068